At HelpIQ, we don’t just provide a help desk — we offer a full suite of services to ensure your customer support runs smoothly, efficiently, and professionally. Our additional services are designed to save your team time, enhance your workflows, and improve the customer experience.

1. AI-Powered Chatbot

Provide instant answers to your customers 24/7. Our AI chatbot can handle common questions, guide users to helpful knowledge base articles, and even create tickets automatically for more complex issues.

2. Onboarding & Setup Assistance

Get up and running quickly with HelpIQ. Our team will help you set up workflows, migrate data from your previous system, and train your support agents so your team can hit the ground running.

3. Custom Branding & White-Labeling

Make HelpIQ feel like a part of your company. We help you customize the look and feel of your help desk, knowledge base, and customer portal so your brand shines through every interaction.

4. Integrations & Workflow Optimization

Connect HelpIQ seamlessly with your existing tools — from Slack and Teams to CRMs and payment platforms. We can help design automated workflows that reduce manual tasks and boost efficiency.

5. Advanced Analytics & Reporting

Gain insights into your support operations with detailed reporting. Track ticket volume, response times, agent performance, and customer satisfaction to continually improve your service.

6. Priority Support Packages

For teams that need extra attention, we offer dedicated support and priority response times. From troubleshooting to strategy guidance, we’re here to ensure your help desk always runs at peak performance.