About us

At HelpIQ, we believe that exceptional customer support shouldn’t be complicated. We’re on a mission to help businesses of all sizes streamline their support operations, save time, and deliver better experiences for their customers.

Founded with the vision of creating a simple yet powerful help desk solution, HelpIQ combines ticket management, automation, AI assistance, and a self-service knowledge base — all in one intuitive platform. Our goal is to make customer support easier for teams, and more seamless for the customers they serve.

Why HelpIQ?

  • Centralized Support: Manage tickets from email, chat, and web forms in one dashboard.

  • Smart Automation: Reduce repetitive work with AI suggestions, auto-routing, and workflow automation.

  • Customer Self-Service: Empower your customers with a branded knowledge base that answers questions instantly.

  • Scalable Solutions: Whether you’re a small business, growing startup, or enterprise, HelpIQ grows with you.

Our Mission

To give businesses the tools they need to deliver fast, organized, and reliable customer support, while saving time and improving satisfaction for both agents and customers.

Our Vision

A world where every customer request is handled efficiently, every agent has the tools to succeed, and every business can scale support without friction.

At HelpIQ, we’re not just building software — we’re building better support experiences for teams and customers everywhere.

"HelpIQ has completely transformed the way we manage customer requests. Before, our support emails were scattered and hard to track, but now everything is in one place. The dashboard is so easy to use that our small team can handle inquiries in half the time. Highly recommend for any growing business!"

 Samantha L., Founder, BrightWave Co.

"We upgraded to HelpIQ Pro and it’s been a game-changer. The automation features save us hours every week, and the AI suggestions make responding to common questions fast and accurate. Our customers love the self-service knowledge base too — ticket volume has dropped significantly!"

 Michael R., Customer Support Lead, TrendyThreads

"HelpIQ Enterprise provides the security, compliance, and scalability our organization needed. The multi-channel support lets us track tickets from email, chat, and forms all in one place, and the reporting tools give us insights we never had before. The onboarding support was excellent — we were up and running in no time."

Anjali K., Head of Customer Experience, MedSecure Solutions

"HelpIQ has made managing our support tickets so much easier. The interface is clean and intuitive, and the AI-powered suggestions help our team respond faster. Setting up the knowledge base was simple, and our customers are already finding answers on their own. It’s exactly what a growing SaaS team needs!"

David H., Customer Success Manager, CloudNova